Shipping policy

Last Updated: June 27, 2026

Thank you for shopping with Nitaliya Luxe. We are committed to delivering your order safely, securely, and as quickly as possible. Please read our Shipping Policy carefully to understand how we process and deliver your orders.

1. Order Processing

  • All orders are processed within 1–3 business days after successful payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons, sales, product launches, or promotional events, processing times may be slightly longer.

2. Shipping Time

Estimated delivery times are as follows:

  • Within India: 3–7 business days

  • Remote or Rural Locations: 5–10 business days

  • International Shipping (if available): Delivery timelines vary depending on the destination country and customs procedures.

Please note that these are estimated delivery times and are not guaranteed.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.

  • We may offer Free Shipping on selected orders or during promotional campaigns.

  • Any shipping offers are subject to change without prior notice.

4. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email or SMS (where applicable).

  • Your tracking number.

  • A tracking link to monitor your shipment.

Please allow up to 24 hours for tracking information to become active after dispatch.

5. Delivery

Our courier partners will attempt delivery at the shipping address provided during checkout.

To avoid delays, please ensure:

  • Your shipping address is complete and accurate.

  • Your contact number is correct and reachable.

  • Someone is available to receive the package at the delivery address.

If a delivery attempt fails due to incorrect information or customer unavailability, additional shipping charges may apply for re-delivery.

6. Shipping Delays

While we make every effort to deliver your order on time, delays may occur due to circumstances beyond our control, including but not limited to:

  • Severe weather conditions

  • Natural disasters

  • Public holidays

  • Government restrictions

  • Transportation disruptions

  • Customs clearance (for international shipments)

  • Courier partner delays

Nitaliya Luxe is not liable for delays caused by such events.

7. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete shipping address is provided:

  • Delivery delays may occur.

  • Additional shipping charges may apply.

  • Orders returned to us due to an incorrect address may require payment of re-shipping charges before being sent again.

8. Lost or Damaged Shipments

If your order is lost in transit or arrives damaged:

  • Please contact us within 48 hours of receiving (or the expected delivery date if not received).

  • Provide your Order Number and clear photographs of the package (if damaged).

We will investigate the matter with our courier partner and work to resolve the issue as quickly as possible.

9. International Orders (If Available)

For international shipments:

  • Customers are responsible for any customs duties, import taxes, VAT, or other government charges imposed by the destination country.

  • Delivery times may vary depending on customs processing.

  • Nitaliya Luxe is not responsible for delays caused by customs authorities.

10. Undeliverable Packages

If a package is returned to us because:

  • The address provided was incorrect.

  • The package was refused.

  • Multiple delivery attempts were unsuccessful.

The customer may be required to pay additional shipping charges for re-dispatch.

11. Changes to Orders

If you need to change your shipping address or other order details, please contact us immediately after placing your order.

Once an order has been dispatched, we may not be able to make any changes.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Nitaliya Luxe

Customer Support Email: salesnitaliya@gmail.com

We appreciate your trust in Nitaliya Luxe and are committed to delivering your order with care and excellence.