Terms of service

Last Updated: June 27, 2026

Welcome to Nitaliya Luxe. These Terms & Conditions ("Terms") govern your access to and use of our website, products, and services. By visiting our website or purchasing products from Nitaliya Luxe, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or Services.

1. About Nitaliya Luxe

Nitaliya Luxe is a premium fashion brand offering luxury-inspired apparel and accessories through our official online store. Our website is powered by Shopify to provide a secure and reliable shopping experience.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years of age or have permission from a parent or legal guardian.
  • You have the legal capacity to enter into binding agreements.
  • All information provided by you is accurate and complete.

3. Products

We strive to display our products as accurately as possible. However:

  • Product colors may vary slightly depending on your screen settings.
  • Product images are for illustrative purposes only.
  • Minor variations in stitching, embroidery, print placement, or fabric texture may occur due to manufacturing processes.
  • Availability of products is subject to stock.

4. Pricing

  • All prices displayed are in Indian Rupees (INR) unless otherwise stated.
  • Prices include applicable taxes unless mentioned otherwise.
  • Prices may change without prior notice.
  • Promotional offers are valid only during the specified period.
  • Pricing errors may occasionally occur. We reserve the right to cancel any order affected by an incorrect price.

5. Orders

After placing an order:

  • You will receive an order confirmation email.
  • Order confirmation does not guarantee acceptance.
  • We reserve the right to cancel or refuse any order at our sole discretion.
  • Orders may be cancelled due to:
    • Payment failure
    • Stock unavailability
    • Pricing or technical errors
    • Suspected fraud
    • Violation of these Terms

If your order is cancelled after payment, a full refund will be processed to the original payment method.

6. Payments

We accept payments through secure payment gateways.

Nitaliya Luxe does not store your payment card details, banking credentials, or UPI PIN.

Orders will be processed only after successful payment confirmation unless Cash on Delivery (COD), if offered, is selected.

7. Shipping

  • Shipping timelines are estimates and may vary depending on your location.
  • Delivery delays caused by courier partners, weather conditions, natural disasters, strikes, government restrictions, or other circumstances beyond our control are not the responsibility of Nitaliya Luxe.
  • Customers are responsible for providing accurate shipping information.
  • Additional shipping charges may apply for remote locations.

8. Returns & Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Please review that policy before making a purchase.

9. Order Cancellation

Orders may be cancelled before dispatch, subject to our Cancellation Policy.

Once an order has been shipped, cancellation requests may not be accepted.

10. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Brand Name
  • Product Designs
  • Product Images
  • Videos
  • Graphics
  • Text
  • Website Design
  • Icons
  • Product Descriptions

is the exclusive property of Nitaliya Luxe and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.

11. User Conduct

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to our systems.
  • Upload malicious software or harmful code.
  • Interfere with website functionality.
  • Copy or scrape website content.
  • Misrepresent your identity.
  • Engage in fraudulent transactions.

Violation of these Terms may result in suspension or termination of access.

12. Reviews & User Content

If you submit reviews, comments, photographs, or other content:

  • You grant Nitaliya Luxe a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, and display such content for marketing and promotional purposes.
  • You confirm that your content does not infringe the rights of others.
  • We reserve the right to remove any inappropriate or misleading content.

13. Promotions & Discount Codes

  • Promotional codes cannot be combined unless specifically stated.
  • Discount codes cannot be redeemed for cash.
  • Promotional offers are subject to availability.
  • We reserve the right to modify or withdraw promotions without prior notice.

14. Limitation of Liability

To the maximum extent permitted by law, Nitaliya Luxe shall not be liable for:

  • Indirect or consequential damages.
  • Loss of profits.
  • Loss of business.
  • Data loss.
  • Delivery delays beyond our control.
  • Website interruptions.
  • Third-party service failures.

Our maximum liability shall not exceed the amount paid by you for the affected order.

15. Disclaimer

Our website and Services are provided on an "as is" and "as available" basis.

We do not guarantee:

  • Continuous availability of the website.
  • Error-free operation.
  • Compatibility with every device.
  • Complete accuracy of all information at all times.

16. Privacy

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

17. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, services, privacy practices, or policies of those third-party websites.

18. Force Majeure

Nitaliya Luxe shall not be held responsible for delays or failure to perform obligations due to events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fire
  • War
  • Government restrictions
  • Epidemics or pandemics
  • Transportation disruptions
  • Internet outages
  • Labour disputes

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Surat, Gujarat, India, unless otherwise required by applicable law.

20. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Any changes will become effective immediately upon publication on this website. Continued use of our Services after such changes constitutes acceptance of the revised Terms.

21. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Nitaliya Luxe

Customer Support Email: salesnitaliya@gmail.com